The Santa Hanoi Hotel 2 caters for families with children offering babysitting / child services. The hotel offers a dry cleaning service, a concierge and a business centre. Guests can take advantage of the available internet access to stay in contact while on the road. Guests can order room service 24/7. A laundry service and a safe-deposit box are also available.

If you're travelling with a family in tow, the Santa Hanoi Hotel 2 offers sizeable rooms geared towards the requirements of families and kids. The ensuite bathrooms include a separate bath, a hair dryer and a shower. Tea and coffee making facilities, a refrigerator and a mini bar can be found in each room of the hotel. The rooms at the hotel include a safe, a plasma / LCD TV and cable / satellite channels.